Frequently Asked Questions
How do I access the Customer Portal?
Click “Customer Portal” in the navigation and log in using your email and password.
I’m a new customer — how do I get access?
Click “Request an Account” on the login screen and submit your information.
Once approved, you’ll receive an email with instructions to access your portal.
I forgot my password — what should I do?
What can I see in the portal?
The portal gives you real-time access to your fire protection services, including:
- Upcoming and past service jobs
- Inspection reports and service history
- Deficiencies and recommended repairs
- Open quotes awaiting approval
- Locations and associated assets
How do I view my service history or past inspections?
Go to “Service Overview” to view recent and completed jobs.
You can click into any job to view full details, reports, and documentation.
How do I check deficiencies or recommended repairs?
Navigate to “Deficiencies and Quotes”.
Here you’ll find:
- Open deficiencies
- Recommended corrective actions
- Associated quotes for approval
How do I view my locations and assets?
Click “Locations and Assets” to see all facilities and equipment tied to your account.
You can search and filter to quickly find specific systems or locations.
How do I review or approve quotes?
Go to “Deficiencies and Quotes”, then select a quote to review details and next steps.
Why am I not seeing any data in the portal?
This is usually due to one of the following:
- Your email is not linked to a location or account in our system
- There is no recent service activity yet
- Your account is still pending approval
If something doesn’t look right, just reach out — we’ll get it sorted quickly. Tel: +1 (304) 204-1566 Email: nitrofp@nitrocs.com
I’m having trouble accessing the portal — who do I contact?
Please contact our Fire Protection team:
📞 Tel: +1 (304) 204-1566
📧 nitrofp@nitrocs.com
We’re happy to help.